Animal Health Care Center

Clinic Policies

Appointment Policy
  

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.  Please realize that we make a sincere attempt to see each client on time.

For your convenience, "drop-off" appointments are available.  A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us.  Usually we will ask you to drop your pet off before 10:00 am so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients.  Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date.  Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets.  We ask that all animals be placed on a leash or in a pet carrier before entering the waiting room.

After 4 missed appointments with no show we will be forced to charge a $30.00 exam fee.  So please if you need to reschedule your appointment call us and let us know.

We require full payment at the time that services are rendered.  For your convenience, we accept Visa, Mastercard, Discover, cash, personal checks and CareCredit.

                       

For your protection, and that of others, all dogs must be on a leash (Flexi Leashes MUST be locked) and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.  If you are more than 15 minutes late, we may ask you to reschedule.  If you are running late please give us a call and let us know.